Shopvue unreachable - All Locations (INC124)

Incident Report for Alene Candles IT

Postmortem

Symptoms - All shopvue terminals and remote connections closed and could not be reistablished

Observations - ACL-VH01 showed that COL-S02-SHOPVUE VM was down

Resolution - Restarted the VM COL-S02-SHOPVUE

Root Cause Analysis - ACL-VH01 ran into error 0xEB4D0FD4 and 0x300472E7 which indicate a systems resource issue. No further information was captured in the event log to determine a method in which to prevent this from re-occurring. I have updated the Hyper V Worker Logs to reporter more detailed information if this sort of crash happens again so that we may determine further the cause of the crash.

Posted Nov 09, 2020 - 10:35 EST

Resolved

This incident has been resolved.
Posted Nov 09, 2020 - 10:30 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 09, 2020 - 10:16 EST

Investigating

We are currently investigating this issue.
Posted Nov 09, 2020 - 10:11 EST