ACP Network Outage (INC116)

Symptoms:

Networked devices could not connect to the ACM/ACP (9485) network (internal or external).

Observations:

• Initial incident was created and troubleshooting began
• IT discovered that the Verizon modem needed to be reset
• IT restarted the Cradlepoint/Verizon Sim Card
• Devices began to come back online‌

Resolution:

IT restarted the local ISP modem and the network came back online.

Root Cause Analysis:

Local ISP (Verizon Wireless) had a service outage that required the SIM to be restarted.