ShopVue Unavailable - All Locations

Incident Report for Alene Candles IT

Postmortem

The index fragmentation on COL-S03-SQLSV was high, so this was overdue server maintenance from ShopVue support, and took more than available resources including disk space. Backups started failing; this change was authorized by non-IT to run during business hours.

Posted Nov 12, 2021 - 07:47 EST

Resolved

Post mortem to come at a later time.

Posted Nov 11, 2021 - 16:33 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 11, 2021 - 16:20 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 11, 2021 - 16:10 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 11, 2021 - 16:10 EST

Investigating

We are currently investigating this issue.

Posted Nov 11, 2021 - 15:34 EST

This incident affected: ShopVue.